HPL ELECTRIC & POWER

Limited | Gurugram, Haryana

Phase 3: Consumer Apps

B2C Applications & Portal

FUTURE ENGAGEMENT
PHASE 3 - FUTURE ENGAGEMENT

Consumer-facing applications that enable end-consumers to view usage, pay bills, and receive alerts - extending the MDM platform to the B2C market.

Phase 3 can be undertaken after Phase 1 (Core MDM) is complete.

01 Consumer Apps Overview

As smart meters become ubiquitous, consumers expect digital engagement with their utility provider. Phase 3 delivers consumer-facing applications that:

  • Empower Consumers - Real-time usage visibility
  • Enable Self-Service - Bill payment, complaints, requests
  • Improve Satisfaction - Proactive outage notifications
  • Reduce Costs - Lower call center volumes

Consumer Experience Impact

24/7
Self-Service Access
Real-time
Usage Visibility
40%
Fewer Call Center Calls
Instant
Bill Payments

02 Consumer Web Portal

📈 Usage Dashboard

Real-time and historical consumption visibility.

  • Live Usage: Current power consumption
  • Daily/Monthly Trends: Usage patterns over time
  • Bill Projection: Estimated next bill amount
  • Comparison: This month vs last month
  • Peak Hours: When you use most power
  • Download Reports: PDF usage statements

💰 Bill & Payments

View bills and pay online.

  • Current Bill: Detailed bill breakdown
  • Bill History: Past 12+ months bills
  • Online Payment: UPI, cards, net banking
  • Auto-Pay: Set up recurring payments
  • Payment History: Transaction records
  • Receipts: Download payment receipts

🔔 Alerts & Notifications

Stay informed about your electricity.

  • Bill Due Reminders: Before due date
  • Payment Confirmation: Instant receipts
  • Outage Alerts: Planned & unplanned
  • High Usage Alert: Unusual consumption
  • Restoration Notice: Power restored
  • Channels: SMS, Email, Push, WhatsApp

📝 Service Requests

Self-service for common requests.

  • New Connection: Apply online
  • Name Change: Ownership transfer
  • Meter Issues: Report problems
  • Billing Disputes: Raise queries
  • Track Status: Request progress
  • Document Upload: KYC, proofs

03 Consumer Mobile App

📱

HPL Consumer App

iOS & Android

 App Store
▶ Play Store

Mobile App Features

📈 Quick Usage View

Glanceable usage widget on home screen

💰 1-Tap Bill Pay

Pay bills with saved UPI/cards

🔔 Push Notifications

Instant alerts for outages, bills

📍 Outage Map

See outages in your area

💬 In-App Support

Chat with support, raise tickets

👤 Multi-Account

Manage multiple connections

04 Additional Capabilities

💳 Prepaid Integration

Support for prepaid meter consumers.

  • Balance Check: Real-time credit balance
  • Recharge: Top-up via app/portal
  • Low Balance Alert: Recharge reminders
  • Usage Rate: How fast credit depleting
  • Auto-Recharge: Set minimum balance
  • Recharge History: Transaction records

💡 Energy Tips & Insights

Help consumers save energy.

  • Usage Insights: Personalized analysis
  • Saving Tips: Actionable recommendations
  • Appliance Detection: What's using power?
  • Comparison: vs similar households
  • Goals: Set & track savings targets
  • Gamification: Badges, achievements

⚡ Outage Management

Keep consumers informed during outages.

  • Outage Detection: Know when power is out
  • Cause Information: Why is power out?
  • ETA: When will it be restored?
  • Progress Updates: Crew dispatch status
  • Restoration Alert: Power is back
  • Planned Outages: Advance notice

🌐 Multi-Language Support

Serve diverse consumer base.

  • Hindi: Full app/portal in Hindi
  • Regional: State languages support
  • English: Default language
  • SMS/Alerts: In preferred language
  • Voice Support: IVR in local language
  • Easy Switch: Change language anytime

05 Technology & Integration

📱
Mobile Apps

React Native

iOS & Android

🌐
Web Portal

React.js

Responsive Design

💰
Payments

Razorpay / PayU

UPI, Cards, NB

🔔
Notifications

Firebase / SNS

Push, SMS, Email

Integration with Phase 1 MDM

Phase 1 MDM
Meter Data Store
→
Consumer APIs
REST + WebSocket
→
Consumer Apps
Web + Mobile
→
End Consumer
View + Pay + Act

06 Business Value

💰 For HPL

  • Complete B2C offering
  • Additional revenue stream
  • White-label for DISCOMs
  • Differentiation from competitors

🏢 For DISCOMs

  • Improved consumer satisfaction
  • Reduced call center costs
  • Faster bill collection
  • Modern digital presence

👤 For Consumers

  • 24/7 self-service access
  • Real-time usage visibility
  • Convenient bill payments
  • Proactive outage updates

07 Phase 3 Engagement

Prerequisites

  • Phase 1 Complete: Core MDM platform operational
  • Consumer Data: Consumer master synced from billing
  • Payment Gateway: DISCOM payment integration
  • SMS/Email: Communication channels setup

Engagement Model

  • Timeline: To be determined post Phase 1
  • Investment: Separate commercial proposal
  • Approach: Phased rollout by DISCOM
  • App Stores: Published under HPL/DISCOM brand

Interested in Phase 3? Let's discuss during the Phase 1 engagement.

Phase 3 can be undertaken independently of Phase 2, based on HPL's B2C strategy.

🔒 Confidentiality Notice

This document is confidential and proprietary to Trinesis Technologies Pvt. Ltd. It is shared exclusively with HPL Electric & Power Limited for evaluation purposes only.

Ref: TRIN/PROP/HPL/2026-02-P3  |  Classification: Confidential

🔒

Trinesis Technologies

Confidential Proposal